Here’s what I do.

  • CX Strategy & Frameworks

    Building frameworks and strategies to operationalize and align customer experience. 

  • Human-Centered, Trauma-Informed Design

    Crafting trauma-informed experiences based on deep cultural understanding and empathy.

  • Service Mapping & Systems Strategy

    Mapping services and systems to deliver seamless, customer-centered experiences.

  • CX Training & Culture Building

    Creating training and CX capacity-building initiatives to foster a customer-centered organization.

  • Digital Transformation & Scalable Systems

    Designing digital solutions and scalable systems to drive transformation and growth.

  • Cross-Functional Leadership

    Leading cross-functional teams to create exceptional customer experiences.